Privacy Policy
Last updated: 02/08/2025
East St Kilda Dental is committed to protecting your privacy and ensuring that the personal information you share with us is handled responsibly, securely, and in compliance with Australian privacy laws.
We respect the trust you place in us and want to be transparent about how we collect, store, and use your information.
1. Information We Collect
We may collect personal information from you when you:
Book an appointment in person, over the phone, or online.
Complete a patient form or medical history form.
Contact us via email, social media, or our website contact form.
Participate in promotions, offers, or surveys.
The personal information we collect may include:
Your name, address, date of birth, and contact details.
Medical history, treatment history, and relevant health information.
Payment information (where applicable).
Emergency contact details.
2. How We Use Your Information
We collect and use your information for purposes including:
Providing you with safe and effective dental care.
Managing your appointments and treatment plans.
Processing payments and health fund claims.
Communicating important updates or reminders.
Complying with legal and regulatory requirements.
We will only use your personal information for the purposes it was collected, unless you consent to another use, or we are required by law.
3. How We Store and Protect Your Information
Your personal information is stored securely in our practice management system and is protected from unauthorised access, modification, or disclosure.
We take all reasonable steps to:
Keep your information accurate and up-to-date.
Ensure staff are trained in privacy obligations.
Protect both digital and paper records through secure systems.
4. Sharing Your Information
We will never sell your information.
We may share your personal information only when necessary, including:
With specialists, laboratories, or other healthcare providers involved in your care.
With your health fund for claim processing.
Where required by law, such as reporting certain diseases or complying with court orders.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or outdated information.
Withdraw consent to certain uses of your information (subject to legal requirements).
Requests can be made by contacting us directly (details below).
6. Website and Online Privacy
When you visit our website, we may collect non-identifiable information such as your browser type, IP address, and pages visited.
We may use cookies to improve your online experience, but you can disable cookies through your browser settings.
If you submit an online form, the information you provide will be used solely for the purpose stated and will be stored securely.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the “last updated” date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to access or correct your personal information, please contact us:
East St Kilda Dental
Address: 364 Dandenong Rd, East St Kilda, VIC 3183
Phone: (03) 9527 3678